Solutions Support Specialist


Role: Solutions Support Specialist

Location: Manchester

Hours: 9:00am-5:30pm Monday - Friday

Salary: £25,000 - £27,000 per annum  DOE  (plus commission & benefits)

Working with the Solutions Team to support sales of vendor products internally. This role is to support the resellers with information and advice pre-sale and also to support the internal sales team. Also this role is to help drive sales campaigns into the base and participate in reseller development.

Key Responsibilities – Sales:
•To achieve all sales and profit targets for specific vendor brands
•To provide quotations for the resellers on request for vendor products and services.
•To manage and farm the quotation bank in conjunction with the account managers.
•Participate and attend dealer days and/or road shows when required.
•To report the value of the quotes completed on a monthly basis including details of closure rates.
•To pro-actively liaise with nominated vendor accounts (in conjunction with the account managers) on incentives and promotions designed to drive sales.
•To host and control reseller webinars to drive sales of applications and new software/hardware versions of the product.

Key Responsibilities – Support:
•To respond to calls from resellers or internal staff with product or pricing related sales questions for nominated vendor brands.
•To monitor the Top 100 reseller report and assist the Solutions Support Team Manager to identify accounts who have a reduction in spend and then work the account manager to establish why.
•To monitor the Top 100 reseller report and identify profit anomalies, establish reasons for this and rectify.
•To manage and re-distribute vendor price lists when updated.
•To manage and re-distribute the vendors sales info to the resellers via email.
•Complete all pre-sales consultancies including collating evidence of equipment specification, solution advice, and phone/email support.
•Identify and qualify potential additional sources of revenue for all nominated vendor products and services.
•Ensure all team members, outsourced or internal offer relevant and appropriate after sales care, e.g. account management, technical support etc.
•Liaise with relevant parties to ensure advice and guidance are offered on new products, price changes, stock levels and all information is correct.
•Maintain and liaise with purchasing regarding price list changes for all dealers and dealer sales and make sure this is properly communicated via the elected channels.
•Provide internal and external presentations/demonstrations, training and material to relevant parties to raise awareness and sales ability for the nominated vendor products and develop the reseller.

Required Qualifications & Experience:
•Previous experience of supporting technology sales.
•Ability to demonstrate vendor solutions.
•Technology based background, including network solutions.
•Previous experience of presenting to customers of all levels.
•Experience of designing solutions and creating quotations.
•Experience of working with channels and understanding the ‘sales cycle’

Essential Skills & Qualities:
•Results driven.
•Business focus.
•Good organisational skills.
•Receptive to technology.
•Responsive to coaching and self-development.
•Confident outlook.
•Excellent negotiation skills.


If you believe you are qualified for the role, please email your CV to

Thank you.  We look forward to hearing from you.