Role: Utilities Planning Coordinator – Operations
Location: Bury, Lancashire. UK
Salary: Dependent on experience- up to £23,000 per annum
Contract: Full time- Permanent
Working for a company supplying oil, gas, electricity and utilities
Recruiting for an Operations Planning Coordinator within an Operations team.
Looking for an individual who possesses excellent client management skills and wants to join a market leading, rapidly expanding business within the utilities sector.
The role will be a duel split role, where part of the role would consist of leading the first line escalations for the operational team. The role will consist of contacting and resolving customers complaints that have escalated from within the operations function.
In order to be successful in this role you must have at least 2 years' experience in a utilities environment.
About the role :
•Project manage multiple utility companies and contractors for individual sites
•Obtaining relevant information through inbound and outbound calls to existing client accounts
•Liaising with Suppliers and Developers/Clients
•Liaising with Utility companies, contractors and suppliers to obtain client quotations
•Managing existing client accounts and building relationships
•Submitting site applications and site plans to receive quotations
•Numerical processing ensuring VAT calculations meet process requirements
•Arranging site visits and surveys.
•Resolve all Customers / Contractors queries
•Writing and formatting company quotations when required
•Assisting Account Managers with existing projects
•Ensuring all complaints are handled effectively and within set SLA's focusing on providing an efficient resolution to the customer.
•Liaise with all internal departments to understand the detail of each complaint.
•Producing regular management information and analysis on complaint trends.
•Maintain and update the complaints system in a timely manner with accurate information.
•Meet and exceed desired KPI's in relation to complaint handling.
•Must have 2 + years' experience working in the utility sector
•Previous Account / Project Management or Operations experience
•Have previous experience of complaint handling.
•Have experience in investigating and responding to complex complaints.
•Experience working with Field based Engineers
Full product and process training will be provided.
Please email your CV to firstname.lastname@example.org
Thank you & we look forward to hearing from you.