Role: Business Accounts Team Manager
Location: Head office in Leeds.
Salary: £38,000 - £42,000 per annum - DOE
In this role you will manage business accounts.
You will lead and coach a team of 4 to ensure you deliver on accounts - using a combination of account retention, growth, and winning new business.
Day to day you’ll be responsible for managing all aspects of the team with a strong focus on coaching, training and developing your team.
•Develop strong relationships with new and existing customers, maximises cross sales and ensuring that all accounts are trading to agreed profiles.
•Ensure that all aspects of the business accounts are managed in a profitable manner and all accounts are managed in line with the call and visit cycles.
•Conduct weekly spot check and regular accompanied visits to maximise the effectiveness of your coaching and develop team members to maximise their potential whilst preparing them for a career in Account Management and Business Development.
•Ensuring the budget for the team is achieved/exceeded both for account retention, growth and acquisition for key accounts with volumes over 1,000 per week.
•Manage the end to end onboarding of new key accounts including internal offboarding where accounts are transferred to Client Dev through a Principle Account Manager
•Oversee all BA projects through a Project lead sometimes acting as the project lead on more complex cross functional work
•Manage and implement Visit Cycles/Rota’s to ensure all accounts are Visited on regular basis to maximize opportunities to upsell educate or improve the client relationship
•Manage the targets for customer retention, volume and profitability for Corporate/SME accounts and ensure delivery of those targets by maintaining excellent relationships.
•Hold Weekly Account review meetings to ensure the team maximise every opportunity in every account.
•Set stretching objectives on an annual basis, review these, on a monthly basis, holding monthly 121’s and coaching sessions.
•A demonstrable history of success with key accounts gained in a Sales Executive/Sales Manager or Account Manager role where you’ll have detailed understanding of managing and developing Key Business Accounts.
•Confidence in dealing with demanding customers and be able to engage and build positive relationships naturally.
•Previous managerial experience as you’ll need an aptitude for coaching Account Managers in sales techniques, personal development and performance and have good leadership skills to help your team be the best they can be.
•Any logistics experience would be advantageous.
* 3% contribution into your pension
* Life assurance and income protection.
* Flexible benefits -shopping vouchers, insurance &/or healthcare
Please email your CV to firstname.lastname@example.org