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  • Location: Runcorn

    Role: Banking Agent

    Salary: £22,000 per annum

    As a Banking Agent you will be speaking directly to client's customers who find themselves in financial difficulty. You will need to take ownership to understand the customers financial situation, providing options and solutions ensuring fair outcomes at all times.

    Office based inbound Banking Agents required within Financial Services!

    As a Banking Agent you will be speaking directly to our client's customers who find themselves in financial difficulty. You will need to take ownership to understand the customers financial situation, providing options and solutions ensuring fair outcomes at all times, including vulnerable customers.

     

    This is a permanent role, 35hr working week on a shift rota basis:

    -  7 hr shifts between 8am & 8pm Monday to Friday (including some Saturdays)

    - Current shift pattern does NOT include Sunday or Bank Holiday working

    - Training shifts Monday to Friday 9am to 5pm.

    Role:

    Understanding the customers financial situation, providing options and solutions ensuring fair outcomes at all times, including for our vulnerable customers

    Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service

    Embracing learning, coaching and development to continuously improve your skills and capability

    Sharing ideas to improve the customer service experience

    Making a difference to customers

    Requirements:

    Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances

    Handling customer telephone calls in an efficient and effective manner

    Making decisions considering the risk to the client and impact to the customer using guidance or advice where required

    Navigating around our systems and ensuring all details entered are accurate

    Ensuring all regulatory requirements are adhered to through training and compliance

    A positive attitude towards change and a desire to grow to be the best you can be

    Incentives:
    £Be part of our competitive pay progression scheme with a salary starting at £20,000 with the potential to reach up to £23,800 in as little as 6 months
    £Eligible for a 'working in the office' bonus of £500 after 3 months
    £ Friendly and vibrant office environment
    £Potential to work from home after completing your qualifying period.
    £Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available.
    £23 days' holiday (rising to 27) with the opportunity to buy extra leave
    £The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
    £Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
    £Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
    £Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

    Please get in contact.

    Thank you.

  • Location: Liverpool (L1)

    Salary: £50,000.00 per annum.

    Role: Interim Management Accountant

    Expectations:

    To manage reporting and financial for control my client, and various cost centres across the group, as well as providing day to day support to the Reporting and Control Manager on the year end audit, new core accounting platform implementation project and other reporting requirements as and when needed.

    Responsibilities:

    Review and control of a number of cost centres in the group, including liaising with the budget holder on actual and budgeted spend.

    Produce monthly management accounts and weekly profit-flash reports to timetable.

    Process and reconcile monthly payroll accounting entries for various payrolls in the group

    Oversee and support day-to-day transaction accounting to ensure compliance with internal policies, relevant GAAP and regulatory requirements

    Oversee P&L and balance sheet control for all companies as part of the month end close process.

    Support the year end audit process, and act as a key point of contact for key financial statement areas.

    Assist the implementation project for the Group's new core accounting platform as needed.

    Assist the general change management process by reviewing, re-engineering and streamlining financial processes to remove control risks and improve efficiency.

     

    CVs to cv@hireaperson.com  please.

    Thank you.

     

  • Role: Accountancy and Auditing Professionals needed:

    Location: Work from home anywhere in the UK or office based in Scotland

    Salary: £25,000-£45,000 per annum (digital support for remote working)

     

    Looking for dedicated individuals who can deliver great external financial audit for clients. You may be fully or part-qualified or qualified through experience alone.

    Opportunities for entry-level professionals through to senior auditors with extensive experience. Aimed at those with an understanding & interest in accountancy or financial audit.

    How they work:

    This isn£t your typical work from home or work from office type job.

    There is flexibility with working patterns.  Supporting you to work in the ways that achieve the best results for you and the business, including your physical location and how you manage your hours.  

    Welcoming applications from across the UK. Some travel will be necessary at times, but you don£t need to live in Scotland.

    For further information please contact us ;

    CVs  to  247@hireaperson.com

    0141 442 0842

    Thank you

  • Role: Accounts Apprentice - Business Administration Apprenticeship Student

    Location: Manchester

    Salary: £15,500- £17,000 DOE

    This opportunity is tailored for a candidate who has recently;

     * Completed a Business Administration Apprenticeship

    or 

    * In the early stages of AAT study.

     

    Although previous administration and office experience will be required, further training on accounts processes will be provided.

    This will be an office based role and although financial study support is provided this will be in the successful candidates own time, although study time and exam leave will be accounted for.

    Job Description:
    £General administration and accounts support
    £Processing of invoices
    £Raising of Purchase Orders
    £Matching of Purchase Orders to invoices
    £Querying any pricing errors
    £Requesting copy invoices and credit notes as required
    £Statement reconciliations
    £Billing and invoicing
    £Bank reconciliations
    £Supporting the wider finance team

    Requirements:
    £Strong academic background (GCSE/ A Level)
    £A minimum of 12 months office based accounts or administration experience
    £Ideally have started either AAT studies or completed an administration apprenticeship
    £Full UK Driving licence and access to own vehicle

     

    If you believe you are qualified for the role please email your CV to   cv@hireaperson.com

    Thank you.  We look forward to hearing from you.

     

     

  • Role: Business Accounts Team Manager 

    Location:  Head office in Leeds.

    Salary: £38,000 - £42,000 per annum -  DOE

    In this role you will manage business accounts.

    You will lead and coach a team of 4 to ensure you deliver on accounts -  using a combination of account retention, growth, and winning new business.

    Day to day you£ll be responsible for managing all aspects of the team with a strong focus on coaching, training and developing your team.

     

    Expectations:
    £Develop strong relationships with new and existing customers, maximises cross sales and ensuring that all accounts are trading to agreed profiles.
    £Ensure that all aspects of the business accounts are managed in a profitable manner and all accounts are managed in line with the call and visit cycles.
    £Conduct weekly spot check and regular accompanied visits to maximise the effectiveness of your coaching and develop team members to maximise their potential whilst preparing them for a career in Account Management and Business Development.
    £Ensuring the budget for the team is achieved/exceeded both for account retention, growth and acquisition for key accounts with volumes over 1,000 per week.


    £Manage the end to end onboarding of new key accounts including internal offboarding where accounts are transferred to Client Dev through a Principle Account Manager
    £Oversee all BA projects through a Project lead sometimes acting as the project lead on more complex cross functional work
    £Manage and implement Visit Cycles/Rota£s to ensure all accounts are Visited on regular basis to maximize opportunities to upsell educate or improve the client relationship
    £Manage the targets for customer retention, volume and profitability for Corporate/SME accounts and ensure delivery of those targets by maintaining excellent relationships.
    £Hold Weekly Account review meetings to ensure the team maximise every opportunity in every account.
    £Set stretching objectives on an annual basis, review these, on a monthly basis, holding monthly 121£s and coaching sessions.


    Requirements:
    £A demonstrable history of success with key accounts gained in a Sales Executive/Sales Manager or Account Manager role where you£ll have detailed understanding of managing and developing Key Business Accounts.
    £Confidence in dealing with demanding customers and be able to engage and build positive relationships naturally.
    £Previous managerial experience as you£ll need an aptitude for coaching Account Managers in sales techniques, personal development and performance and have good leadership skills to help your team be the best they can be.
    £Any logistics experience would be advantageous.

     

    Benefits:

    * 3% contribution into your pension

    * Life assurance and income protection. 

    * Flexible benefits -shopping vouchers, insurance &/or healthcare

     

    Please email your CV  to cv@hireaperson.com  

    Thank you.

  • Work From Home Customer Service Advisor

    Location: Salford based company

    Salary : £19,000-£20,000 per annum- plus quarterly bonus

     

    A role working for a worldwide outsourcing company that specialises in delivering extraordinary customer support and services to an expansive client catalogue.

    Customer Service representatives are needed - taking on the role of  building relationships with our high profile client and customer base.

    This is a Customer Service position for people who want to develop within Customer Service Excellence, whilst working within the finance or banking industry.

    Your principal role will be answering inbound calls from existing customers, using your professional and friendly approach in assisting with account queries, such as payments, direct debits, overdrafts, interest rates - anything banking related.

    You will be initially be inducted on a paid, first-class training program for 6 weeks. This will involve all aspects of the role and enable all our valued staff to become part of a cohesive team.

    Required is a minimum of 6 months of customer service experience in either contact centres, face to face customer service, retail or hospitality.

    Responsibilities:

    £ Deliver excellent Customer Service

    £ Manage your own inbound calls efficiently.

    £ Follow structured scripts and criteria when handling various banking enquiries

    £ Identify customers£ needs, clarify information and provide creative advice and solutions

    £ Keep up to date with policies and products through a digital system and email communications

    £ Build growing and sustainable relationships with customerbase.

    £ Keep records and up-to-date logs of your conversations and sales on a database system

    £ Demonstrate professionalism.

     

    Details:
    £Full-time, permanent
    £Work 40 hours per week between Monday to Sunday
    £Applicants to be flexible as weekends will rotate
    £Rotational shift pattern between £"  08:00hrs -22:00hrs
    £Earn £19,344 per year with up to £750 commission bonus every quarter
    £Paid Holidays - 28 days accrued over the year (including Bank Holidays)
    £Fortnightly pay
     

    Requirements:
    £You must live in England, Scotland or Wales
    £You must have a reasonably fast broadband connection that you can connect to via ethernet cable
    £You must have full access to your Modem or Router
    £You must have a smart phone as you'll need to be able to download relevant security apps to login to their system.

     

    Please email your CV to     cv@hireaperson.com

    Thank you & we look forward to hearing from you.

  • Role:  Senior Developer/DevOps Engineer
    Location:  Edinburgh
    Salary:  £35-£40,000 per annum  DOE
     
    This organisation are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services.
     
    £ Learning and development tailored to your role
    £ An environment with flexible working options
    £ A culture encouraging inclusion and diversity
    £ A Civil Service pension
     
    Please contact us for for further information.
     
    Please email your CV to  247@hireaperson.com 
     
    0141 442 0842
     
    Thank you.
     
     
  • Role: Assistant Finance Manager

    Location: Manchester

    Supporting the Finance Manager, this will be a fast-paced role, focusing on supporting all commercial and financial functions.

    Salary - up to £35,000 per annum.

    In addition, 25 days holiday (plus bank holidays), as well as the option to buy additional days.

     Daily expectations: 
    £ Be responsible for the accuracy and integrity of all weekly and monthly reporting
    £ Support the Finance Manager with the weekly flash, and take responsibility for the budget and forecasts
    £ Complete the balance sheet and reconciliations
    £ Develop business relationships with our customers - both operationally and within the finance function

     Requirements;
    £  Started your accountancy qualifications (CIMA, ACA, ACCA)
    £ Experience in weekly accounting and be able to work under pressure
    £ Be confident and able to communicate at all levels

     

    Please email your CV to   cv@hireaperson.com

    Thank you.

     

     

     

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